Support contracts entitle companies to receive a support plan that meets their requirements.
- Titanium Support: 24×7 by phone, email, support via VPN, including site visits
- Platinum Support: 24×7 by phone, email, support via VPN
- Gold Support: 9-5 Support Eastern Standard Time with 2-5 hour response time
- Silver Support: 9-5 Support Eastern Standard Time with 24 hour response time
Common support contract entitlements for our software include:
- Patches for bug fixes
- New feature releases
- Access to the support portal
*Variable rates apply for onsite maintenance based on location and fixed rate for 24 hour service plus a per day rate.